Policies and Warranty

Dealing with Less Time means you agree to our business policies.

Shipping and Delivery Policy

The device will be installed and prepared within 3 to 7 working days (Friday is a holiday) from receiving the amount, and the money transfers will be confirmed within 48 hours.
After that, the order is delivered to the shipping company, which carries out the delivery process within 2 to 3 working days if there is no emergency or incidental problem with the shipping company.
Less Time Store is not responsible for the devices after they are delivered to the shipping company, whether in terms of shipment delays or damages.
All shipments go out with the shipping company without insurance, which means that the maximum amount the shipping company will pay to the customer is 375 riyals in the event of damage, regardless of its value.
Less Time Store is not responsible for any damage to the shipment or device due to shipping. The customer must check the shipment before signing for receipt and not receive it if it is damaged.
If the customer discovers any damage to the shipment after receiving it, he can file a compensation claim against the shipping company and not against the Less Time Store , provided that this is done within 24 hours according to the shipping company’s policy - and the customer must file a complaint by contacting the shipping company.
All items shipped to our customers are factory sealed and confirmed through constant inspection by the shipping department.

Device Receipt Policy (from customer to less time)

He is committed to receiving devices at his own expense that reach the customer and show a hardware defect within 3 days.
If a hardware problem appears after the third day, we are not obligated to receive the device at our expense.
We offer a shipping service from the customer to a shorter time for a value of 70 riyals, receipt and delivery, which is transferred to our account.
We are not responsible for errors or damages that occur due to shipping, whether during sending or receiving.
After receiving the order, the customer must review the pieces and ensure that they conform to the required specifications within 48 hours. If there are any comments, the management must be contacted directly via the official email [email protected] or via WhatsApp on the following number: 0580536867
Less Time has the right to change the order without referring to the customer, provided that this change is for the better, such as installing a better graphics card, a faster screen in frequency, or a higher-class processor, even if the product company changes, such as installing ASUS instead of Palette in graphics cards, for example.
entitled to less time Cancel any order without referring to the customer

Software Policy

Genuine Windows 10 will be installed if it is included in the required offer.
The activation code for Windows is valid for activating the device only once. If the customer formats it, he will not be able to activate it again.
Less Time Store is not responsible for any problems or errors that appear in the software after 24 hours of receiving the device.
All free software and games installed on the device are not covered by warranty or technical support and we are not responsible for activating them.
Less Time Store is not an educational entity, so we do not provide educational services, training or explanations.

Technical Support Policy

Technical support is provided via WhatsApp on the following number: 0580536867 or via the official email : [email protected]
The technical support team determines through communication whether the fault is software or hardware.
The technical support team on the site will guide the customer to the correct procedure.

Documents and Invoices Policy:

The invoice will be sent via email unless the customer requests otherwise (please make sure to enter the email correctly so that the invoice will be sent after confirming the order). In the event of ordering from a representative, please provide the seller with the email and correct data to send the invoice.
No printed invoice will be accepted without the institution's stamp.
All correspondence and letters shall be issued in less time on official papers.
No copies of printed invoices are kept.

Shipping, Delivery and Damage Policy

The customer receives his device through the shipping company.
Shipping with SMSA Express, Fastlo or Aramex, noting that each company has its own products that are shipped, and the shipping company is modified by us without referring to the customer.
The shipment can be tracked through the company's website.
Less Time Store is not responsible for any breakage or loss of the shipment due to the shipping company. Therefore, the customer must file a complaint with the shipping company. To file a complaint with the Communications and Information Technology Commission against the shipping company, click here.
The device is fully equipped, tested and operated before being sent to the customer.

Pricing, Payment and Order Cancellation Policy

Special offers for specific customers for 48 hours only.
We are not bound by any expired quote (advertisement), whether the quantity or the offer date has expired.
Less time allows multiple payment methods, electronic methods via the website or bank transfer to one of the approved accounts.
No invoice will be approved unless the customer completes the invoice value. The deposit system can only be used in special cases.
The customer cannot receive the device before completing the amount
Gift cards cannot be returned once confirmed.
The device is not returned after receiving it.
The customer will be deducted 500 riyals if the order is cancelled after the installation process, and 570 riyals after installation and shipping.
In case the parts order is cancelled after the shipment is completed, the shipping fees will be deducted from the customer.
2.5% of the paid value will be deducted as occupancy and service fees in case the order is cancelled and payment is made via STC PAY, Visa, MasterCard, Apple Pay.
5% of the paid value will be deducted as occupancy and service fees in case the order is cancelled and payment is made via Spotify or Tamara.
The refund process will be completed within 7 to 15 working days.

Work and Communication Policy

Friday (off)
The management can be contacted via email [email protected]
You must contact us from the same number registered in the databases for a shorter time to obtain technical support, or send a request from the same number to approve a second number for communication.

Warranty and Return Policy

The computer cannot be returned for any reason and defective parts will be replaced by the agent.
According to the instructions of the Ministry of Commerce, all parts under warranty are subject to the (consumer value) policy.
The guarantor is the agent and not less time
Shipping to the agent inside or outside Saudi Arabia at the customer's expense
The warranty period on most parts is two years for hardware manufacturing defects.
If the serial number has been removed from the item packaging and warranty sticker, we will not be able to cover the repair costs. Please ensure that the serial number has not been tampered with or removed. If this happens, we will not be able to service you.
We cannot serve you if the original cartons of the product are not available.
The warranty is for manufacturing defects only and does not cover other faults such as breakage or damage resulting from misuse.
The warranty will not apply to any damages resulting from (using accessories that are not compatible with the product - not following the manufacturer's instructions)
The warranty is void if the product is used incorrectly, such as overclocking the processor or graphics card, overheating, or downloading dangerous programs.
We will check any part before sending it to the agent to ensure that the problem is caused by a manufacturing error.
Attempting to service the product at any service center not authorized by the agent will void the product warranty.
During the warranty period, you can have the item serviced every time your item needs service.
No third party warranty extension option available.
The customer will pay all shipping costs in case of warranty (receipt and delivery, and its value is determined when requesting the service)
The customer will pay all shipping costs in the event of replacement or return (receipt and delivery and its value are determined when requesting the service)
If a problem occurs with the device within 24 hours of receiving it, the Time Less store will bear the shipping costs to and from the customer.
The maximum maintenance period is 14 days from the date of receipt of the goods by the agent, not from the date of receipt. There is a shorter time for him.
The warranty does not include data.. The warranty only includes hardware
Free gifts provided by Less Time (such as accessories) are guaranteed for one week only.
Products that do not have an agent in Saudi Arabia need 40 to 60 days for maintenance and warranty.
The customer bears the shipping costs in the event of maintenance for products that do not have an agent in Saudi Arabia.
Any product purchased from the store is not returnable unless:
- The item or items must be in their original packaging and not have been disassembled or used.
- There may be a technical or manufacturing defect in the piece, in which case it will be transferred to the warranty department for replacement or return after confirming the existence of
Products will be returned to the shipping company within 3 days. In case of delay, the return policy will be void.

The defect is within the product warranty terms.

Using cards for mining is illegal and card malfunction is classified as (misuse).
Screen Warranty: This product is very sensitive and may be damaged during shipping. Therefore, we advise our valued customers to insure their shipment that includes a screen.
Screen insurance: 10% fee is paid on the total shipment
It is prohibited to cancel the order and return the screen if it has been shipped.
Chairs and tables warranty: These products are considered consumables, so the warranty is for the first 48 hours (the customer inspects the part, if there is any deficiency or any problem in the operation of the chair, replacement parts will be sent instead of the missing parts). After that, the warranty is for a period of 6 months from the date of purchase only on the frame, not including breakage, dents, wear or hydraulics.
Less Time Foundation does not guarantee that the products displayed on the website will work on other devices such as PlayStation or Xbox, and that the specifications found on each product are compatible with computers only.
We would like to point out that the only reference for determining the warranty of the parts is the less time , so our valued customers must send the parts or the device that suffers from any problem to the company exclusively. Note that we are not responsible for any error resulting from the intervention of any other party other than the less time team to try to repair it.

Important alerts:

1- The device must be packed in its original box and ensure that the packaging is good.

2- We are not responsible for poor packaging or damage to the device due to shipping, God forbid.

4- The warranty does not include any broken parts.

5- These notes may result in a delay in the service of receiving and delivering the device to you.